Salary: 15000 - £17250/annum BONUS/RELOCATION PACKAGE
Category: IT
Job Type: Permanent
Job Location: Belfast, Northern Ireland
Posted on: 17/08/2010

German Technical Support Representatives



German Technical Support Specialist, Belfast, UK



* Successful candidates would be available to start on August 23rd 2010



Our multi-lingual teams specialise in all areas of Technical Support with one of world’s finest manufacturer of Computer peripherals, supporting calls and emails from customers & dealers.



Overview



Responsible for delivering excellent customer/technical support for the configuration and use of Logitech products. Under direct supervision, in a contact centre environment, the TSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums.



If you enjoy…

• Learning about new technologies

• A dynamic work environment with frequent new product releases and updates

• Interacting with people and solving their problems

• Continuous training for personal and professional growth

• Gaining experience and pursuing a career



… Then you're a perfect fit!



You're the ideal candidate if you…

• Have passion for & commitment to delivering the best support experience.

• Are capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates.

• Are capable of handling & communicating effectively with all customer types.

• Have aptitude with an ability to explain concepts to a varied audience.

• Fluency in German/English verbal and written communication skills.

• Have strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications.

• Are proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux)

• Have proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities).

• Have strong e-mail, word processing, and web usage skills.

• Have strong understanding of consumer electronics.

• Have the ability to analyze, evaluate and resolve complex situations.

• Have the ability to organize and prioritize workload.



Rewards

• GBP 15000/year + 15% (average GBP 17250/year)

• Continuous paid training on the latest technology

• Private Health Insurance

• 25 days holiday entitlement + extra entitlements

• Discounted local gym membership

• Performance bonuses

• Free Parking, close proximity to city centre by bus or train

• Relocation Package

• Discount on Sky TV



Location : Belfast

Belfast is a very cosmopolitan city and is within the cheapest cities to live in within the UK, average rental per house in the city centre and suburbs is approximately £500-600 and 150-200 per room

Vacancy Reference: 113446344
Employer/Agency: TeleTech UK